Many of our customers have asked us about firmware updates and the difference between firmware and software. In that regard, we will address those issues and why it is important to "Just Say No" to firmware updates. Let's begin with the difference between firmware and software.
Software is an all encompassing term that refers to data stored in your hardware/computer. Generally, it is associated with programs stored in your hardware like MS Word or Adobe. In most cases the user has access to the software and can make changes, or delete, the software as needed. Although firmware is in fact software, it is distinctly different.
Firmware is a much smaller version of software that is not accessible to the user and is embedded in the actual hardware itself like printers or externals devices. It is almost impossible to make changes to firmware and it is almost never changed. However, not all firmware updates are bad. So why say no to firmware?
Firmware is a tool used by printer manufacturers to prohibit customers from using aftermarket or refilled products. In most cases, you will be given a prompt on your computer like, "firmware update available, click OK to accept." Once you accept the update, it can not be undone or removed! So, we recommend that you avoid accepting firmware updates as it could potentially keep you from using refill or compatible cartridges.
As mentioned, in most cases you will be prompted to accept the update. However, with some of the newer printers, the firmware update will automatically load whenever your printer and computer are turned on and connected.
Finally, some reminders:
- Look on the printer manufacturers website to find the latest firmware updates and read what the manufacturer says the update accomplishes. As a general rule, if you don't understand it don't install it!
- Using compatible and/or refill cartridges DOES NOT invalidate your printer warranty.
- Failing to install firmware updates DOES NOT invalidate your printer warranty. HOWEVER, trying to remove a firmware update may impact your printers operation and WILL invalidate your warranty.
If you have questions on firmware updates, please call our store and we will investigate it for you.
